Frequently Asked Questions
1. How do I choose my shoes size?
We recommend checking our Size Guide before placing your order. Measure your foot and compare the measurement with our size chart to find the best fit.
2. Do Stepzy sandals run true to size?
Our sandals generally follow standard sizing. However, fit can vary slightly depending on the design and your foot shape. If you're unsure, please refer to our Size Guide.
3. Are Stepzy sandals suitable for wide feet?
Many Stepzy styles are designed with a comfortable fit suitable for everyday wear. If you have wider feet, we recommend checking the product description or contacting us before ordering for advice on the best style.
4. Are Stepzy sandals comfortable for all-day wear?
Yes. Stepzy sandals are designed with everyday comfort in mind, featuring lightweight construction and soft cushioning to help keep your feet comfortable throughout the day.
5. Are Stepzy sandals lightweight?
Yes. Our sandals are designed to be lightweight, making them comfortable for everyday walking, shopping, travelling and other daily activities.
6. Do Stepzy sandals have anti-slip soles?
Selected Stepzy sandals feature anti-slip outsoles designed to provide better grip on everyday surfaces. Please check the individual product page for specific product features.
7. What materials are Stepzy sandals made from?
Our sandals use different materials depending on the design. Please check the individual product page for the specific material and construction details of each pair.
8. How long does delivery take?
For orders within Malaysia:
- Peninsular Malaysia: 2–5 business days
- Sabah & Sarawak: 3–7 business days
Delivery times are estimates and may be longer during major sales, public holidays or peak periods.
9. How much is shipping?
Shipping fees are calculated at checkout based on your delivery location and order details. Any applicable free-shipping promotion will be shown during checkout.
10. Can I track my order?
Yes. Once your order has been shipped, tracking information will be provided so you can check your parcel's delivery status.
11. Can I exchange my sandals if I choose the wrong size?
Yes, size exchanges may be available depending on stock. Please contact us within 7 days of receiving your order.
The sandals must be unused, unworn and in their original condition and packaging.
12. Can I return the sandals if they don't fit?
Please contact us within 7 days of receiving your order. Eligible returns must be unused, unworn and in their original condition and packaging.
For full details, please refer to our Refund & Return Policy.
13. What happens if I receive a damaged or wrong item?
Please contact us as soon as possible and provide your order number together with photos or videos of the item.
If the wrong item, damaged item or manufacturing defect is confirmed, we will assist you with the appropriate return or replacement process.
14. Where are Stepzy sandals made?
Stepzy is a Malaysian footwear brand, with a focus on creating comfortable and practical footwear for everyday wear.
15. How can I contact Stepzy customer service?
You can contact our customer service team through:
Email: stepzyshoesofficial@gmail.com
Please include your order number when contacting us so we can assist you more quickly.