Refund policy

At Stepzy, we want you to be happy with your purchase. If there is a problem with your order, we're here to help.

1. Returns & Exchanges

You may request a return or exchange if:

  • You received the wrong product, size or colour

  • The product arrived damaged or defective

  • The product has a manufacturing defect

For size or colour changes due to personal preference, please contact us first to check whether an exchange is available.

2. Return Conditions

To be eligible for a return or exchange:

  • Contact us within 7 days of receiving your order

  • The product must be unused and unworn

  • The product must be in its original condition and packaging

  • The product must not have any dirt, stains, odours or signs of wear

  • Proof of purchase or your order number must be provided

Products that have been worn, washed, damaged or altered may not be accepted.

3. How to Request a Return

Please contact our customer service team with:

Order number
Reason for return
Photos or videos of the product

Our team will review your request and provide you with the return instructions.

Please do not send the product back before receiving confirmation from us.

4. Return Shipping

If the return is due to:

  • Wrong item sent by Stepzy

  • Damaged item

  • Manufacturing defect

Stepzy will cover the applicable return shipping cost.

For returns due to personal preference, such as choosing the wrong size or colour, return shipping costs may be the customer's responsibility.

5. Refunds

Once we receive and inspect the returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed through the original payment method where applicable.

Please allow additional processing time for your bank or payment provider to reflect the refund.

6. Non-Refundable Items

We generally do not accept returns or refunds for:

  • Products that have been worn or used

  • Products damaged after delivery due to customer use

  • Products without original packaging

  • Products returned after the return period

  • Items that have been altered or modified

7. Sale & Promotional Items

Products purchased during special promotions or sale campaigns may be subject to different return or exchange conditions.

Please check the specific promotion terms before placing your order.

8. Contact Us

Need help with a return or refund?

Stepzy Customer Service
Email: stepzyshoesofficial@gmail.com

 

Please include your order number whenever contacting us so we can assist you faster.