Shipping policy

At Stepzy, we aim to make every order simple and hassle-free. We carefully pack your order and work with trusted courier partners to get your footwear to you safely.

Shipping Destinations

We currently ship orders within Malaysia, including Peninsular Malaysia, Sabah and Sarawak.

For international shipping enquiries, please contact our customer service team before placing your order.

Order Processing

Orders are usually processed and packed within 1–2 business days after payment is confirmed.

Orders placed on weekends or public holidays will be processed on the next business day.

During major sales campaigns, promotions or peak periods, processing may take slightly longer.

Delivery Time

Estimated delivery times after your order has been shipped:

Peninsular Malaysia: 2–5 business days
Sabah & Sarawak: 3–7 business days

Please note that delivery times are estimates and may vary depending on the courier, destination, weather conditions, public holidays and peak periods.

Shipping Fee

Shipping fees are calculated at checkout based on your delivery location and order details.

Any applicable free shipping promotion will be clearly stated during checkout or on the relevant promotional page.

Order Tracking

Once your order has been shipped, you will receive your tracking information through the contact details provided with your order.

You can use the tracking number to check your parcel's delivery status with the relevant courier.

Delayed or Missing Parcels

If your parcel has not arrived within the estimated delivery period, please contact us with your order number and tracking information.

We will work with the courier to investigate the delivery status.

Please note that delivery delays caused by circumstances outside Stepzy's control may occasionally occur.

Incorrect Delivery Information

Please ensure that your shipping address and contact details are correct before completing your order.

If you provide an incorrect or incomplete address and the parcel is returned to us, additional shipping charges may apply for reshipment.

Once an order has been shipped, we may not be able to change the delivery address.

Damaged Parcels

If your parcel arrives visibly damaged, please take photos or videos of the package and product before using the item and contact us as soon as possible.

We will review the case and assist you accordingly.